Maxbet Privacy Policy

1. Introduction & Policy Purpose

Welcome to Maxbet — one of Bangladesh's most trusted online betting and gaming platforms. When you use Maxbet — whether registering, logging in, making a deposit, placing bets, or using any of our services — you voluntarily share certain information with us. This Privacy Policy clearly explains what information is collected, how it is used, how long it is kept, and how it is protected.

Maxbet's Privacy Policy is built in accordance with international data protection standards. Our goal is to respect every member's right to privacy and maintain the highest standards of digital security. This policy applies to all use of Maxbet's services via the website, mobile app, or any other platform.

2. Information We Collect

Maxbet collects two types of information — what you provide directly and what is collected automatically:

Information you provide directly:

• Identity Information: Full name, date of birth, nationality
• Contact Information: Email address, mobile number, current address
• Identity Verification (KYC): Copy of National ID (NID), passport, or driving license
• Financial Information: Mobile banking number (bKash, Nagad, Rocket), bank account details
• Account Information: Username, password (encrypted)

Automatically Collected Information:

• Device Information: IP address, browser type, operating system, device ID
• Usage Data: Login time, page visits, betting history, session duration
• Cookie & Tracking Information: Session cookies, preference cookies, performance cookies

3. Purpose of Data Use

Maxbet uses your information only for specific, legitimate purposes. Details are outlined below:

If you no longer wish to receive promotional communications, you can withdraw your consent at any time by using the unsubscribe link in any email or by contacting our support team.

4. Data Sharing & Third Parties

Maxbet never sells your personal information and does not share it unnecessarily. Sharing may occur only in the limited circumstances described below:

• Payment Providers: Approved payment gateways including bKash, Nagad, and Rocket receive only the information necessary to complete a transaction.
• KYC Verification Services: Approved third-party services may be used for identity verification; however, they do not retain your data.
• Legal Authorities: Limited information may be provided when required by a court order, regulatory directive, or investigation into suspected financial activity.
• Business Succession: Should Maxbet ever merge with another organization, members will be notified in advance.

5. Data Retention Period

Maxbet retains your information only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration the account is active and for 5 years after closure.
• KYC Documents: Up to 7 years after account closure, as required by law.
• Transaction History: 7 years (in accordance with financial regulatory law).
• Betting History: For the duration the account is active and for 2 years after closure.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies expire between 30 days and 1 year.
• Support Conversations: Up to 3 years after last contact.

Once the retention period expires, data is securely deleted or anonymized.

6. Your Rights & Controls

Under Maxbet's Privacy Policy, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that processing of your data be restricted in certain circumstances.
• Right to Portability: You can receive your information in an easily readable format.
• Right to Object: You may object to receiving marketing communications.
• Right to Withdraw Consent: You may opt out of any processing that is based on your consent.

To exercise these rights [email protected] Reach us by email or live chat. Maxbet will confirm your request within 48 hours.

7. Cookie Policy

Maxbet uses several types of cookies on its website. Cookies are small text files stored in your browser that help the site function properly and improve your experience.

• Essential Cookies: Login sessions, security verification, and core functionality — these cannot be disabled.
• Preference Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: Fully anonymous data used to understand which pages get the most visits and which features are most popular.
• Security Cookies: To detect fraud and unauthorized access.

Non-essential cookies can be disabled at any time through your browser settings. However, some features may not work as intended.

8. International Data Transfers

Maxbet primarily stores data on Bangladesh-based servers. If data needs to be processed on servers in another country for technical reasons, the following assurances are maintained:

• The recipient country or organization maintains adequate data protection standards.
• All necessary agreements and safeguards are in place for any international data transfers.
• For any questions about data transfers, please contact Maxbet Support.

9. Children's Privacy

Maxbet strictly prohibits anyone under 18 from using the platform. Age is verified at registration and confirmed through the KYC process.

If we become aware that data has been collected from a minor, the account will be suspended immediately and all associated data will be permanently deleted.

10. Security Measures

Maxbet protects your information using industry-leading security technologies:

• TLS/SSL Encryption: All data transmissions are secured with 256-bit TLS encryption.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
• Two-Factor Authentication (2FA): An extra layer of security to protect your account.
• Firewall & IDS: Advanced systems to detect and prevent unauthorized access.
• Regular Security Audits: Periodic audits conducted by independent experts.
• Access Controls: Only authorized personnel may access specific data.

11. Policy Changes & Updates

Maxbet may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
• Major Changes: Advance notifications will be sent to your registered email address.
• Major Structural Changes: You will be asked to accept the updated policy upon your next login.

Continued use of Maxbet after a policy change will be considered acceptance of the updated policy. If you disagree with any changes, you may request account closure.

12. Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact Maxbet's data protection team:

• Email: [email protected]
• Response Time: Within 48 hours on business days
• Live Chat: Via the chat button in the bottom-right corner of the site

We take every complaint seriously and work to resolve it within the defined timeframe.